Privacy Policy

Privacy Policy

ShriViKa ("we", "us", "our") operates the website shrivika.shop, where we sell custom laser-cut and laser-engraved products. This policy explains what personal information we collect when you visit or shop with us, how we use it, and the choices you have.

Information We Collect

We collect information that you give us directly, and some information automatically when you use our site.

Information You Provide

• Contact details — name, email address, phone number, shipping and billing address.
• Order details — the products you buy, and any customization details you give us (names, text, images, or design instructions for engraving/cutting).
• Communications — messages you send us via email, phone, or our contact form.

Information Collected Automatically

• Device and browser type, IP address, and pages you visit on shrivika.shop, collected through cookies and similar tools.

We do not knowingly collect sensitive personal data such as government ID numbers, financial account details, or health information; payment card details are handled entirely by our payment partner, Razorpay.

How We Use Your Information

• To process and fulfil your order, including custom engraving/cutting exactly as you specify.
• To communicate with you about your order — confirmations, shipping updates, and support queries.
• To improve our products, website, and customer experience.
• To send occasional updates about new products or offers, only if you've opted in — you can unsubscribe anytime.
• To meet our legal and tax obligations under Indian law.

When We Share Information

We do not sell your personal information. We share it only where necessary to run our business:

• Courier partners, to deliver your order to your address.
• Payment processor (Razorpay), to securely process your payment.
• Service providers who help us run shrivika.shop (e.g. website hosting), under confidentiality obligations.
• Authorities, if required by law, court order, or to protect our legal rights.

Payments

All payments on shrivika.shop are processed through Razorpay. We never see or store your full card, UPI, or net-banking credentials — these are collected and processed directly by Razorpay under its own privacy and security policies.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of shrivika.shop may not work as intended without them.

How We Protect Your Information

We use reasonable technical and organisational measures — such as encrypted connections (HTTPS) and restricted access to customer data — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data to industry standards.

Your Choices and Rights

• You can ask us to access, correct, or delete the personal information we hold about you.
• You can opt out of marketing emails at any time using the unsubscribe link, or by emailing us.
• To exercise any of these, write to us at shrivikamail@gmail.com.

We retain order and customization records for as long as needed to fulfil orders, handle returns/refunds, and meet our accounting and tax obligations under Indian law.

Children's Privacy

shrivika.shop is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Continued use of shrivika.shop after changes means you accept the updated policy.